Flow Formulas Shipping Policy

Processing Your Order

Orders typically ship within 1–2 business days. Business days are Monday through Friday, excluding holidays. Weekend and holiday orders begin processing on the next business day.

Processing time is separate from the carrier’s delivery time. Any different shipping timeframe for a preorder or backordered item will be identified before purchase.

If we cannot ship within the stated timeframe, we will notify you and offer the option to accept a revised shipping date or cancel the unshipped items for a refund, as required by applicable law.

Shipping Rates and Destinations

Available shipping methods and charges are displayed at checkout based on your order and delivery address. Enter your complete address to see whether shipping is available to your location.

Any applicable free-shipping offer will be reflected at checkout.

Flow+ Subscription Shipping

Flow+ includes free shipping on eligible subscription orders, subject to the terms displayed at enrollment and checkout. Review your order summary for the shipping benefit applicable to your subscription.

Manage upcoming subscription shipments through your subscription account. Changes must be made before the next order processes and are subject to your subscription terms.

Delivery Estimates and Race-Day Orders

Delivery dates are estimates unless a service expressly includes a delivery guarantee. Carrier disruptions, weather, holidays, and customs processing can affect arrival times.

Expedited shipping speeds up carrier transit; it does not automatically shorten order processing.

If you need nutrition for a race, event, or trip, allow time for both processing and transit, plus a buffer for unexpected delays.

Tracking Your Shipment

We will email your tracking information when your order ships. Please check your spam folder if you do not see the message.

Tracking may take time to update after a shipping label is created. If tracking appears stalled or your package has passed its estimated arrival date, contact info@flowformulas.com with your order number.

Address Corrections and Cancellations

Check your delivery address carefully before submitting your order, including apartment or suite numbers.

If something is incorrect or you need to cancel, email info@flowformulas.com immediately. We will review what is possible, but changes and cancellations cannot be guaranteed once processing has begun. Shipped orders cannot be canceled.

Missing, Incorrect, or Damaged Deliveries

Contact info@flowformulas.com if your order arrives damaged, contains an incorrect item, or is missing products. Include your order number and a description of the issue. For damage, retain the packaging and products and provide photos if available.

If tracking shows delivery but you cannot locate the package, check nearby delivery locations and with your household or building staff, then contact us for assistance.

We will review the issue and help determine the appropriate resolution.

International Orders

International shipping availability and pricing are shown at checkout. Customs processing may add time to delivery.

Import duties, taxes, or carrier clearance fees may apply. Unless checkout expressly states that these charges are included or collected, they may be payable separately by the recipient.

Contact

For shipping assistance, email info@flowformulas.com with your order number.

This policy does not limit any rights or remedies available under applicable consumer-protection law.